FAQ

REFUND POLICY:

We are happy to offer exchange, credit or offer a refund, for online orders within 14 days from purchase if an item is faulty. We only provide exchanges for change of mind or size. Sale items however are final sale, and are unable to be returned for a refund, credit, or exchange, for wrong decision or change of mind. Customers are responsible for all shipping costs on returned goods – except in the case of faulty goods. Shipping costs are non-refundable.

To qualify, the following conditions apply:
- You ordered directly from The Jungle Body online store.
- Item/s must be unworn or used.
- Item/s is in original clean condition and packaging.

Then simply:
- Send us an email katy@thejunglebody.com with subject line ‘Return & include the invoice number’. Wait for a response and we will give you directions to post your item. If you post your item back to us without our response, you will not be eligible for an exchange or refund. 
- Post your item attached with your return form to 19 Redgum Drive BALLAJURA wa 6066



If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible if items are lost in transit.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be credited to the original credit card or Pay-Pal account that you paid with. The time it takes to show in your account once processed may differ depending on the bank.

Exchanges (if applicable)
If you are exchanging items, you are required to send us an extra suitable postage bag. Alternatively you’ll need to pay for the postage before the new item can be shipped.

Faulty items (if applicable)
We pride ourselves with providing high quality products to match the service we provide you. Faulty items can only be returned to us if they were purchased from our online store. Items purchased anywhere else must be returned there. If you receive a faulty item please contact us katy@thejunglebody.com so we can guide you through the return process and resolve the issue promptly. Please note we will need photos to show the defect/fault to assist with resolving the issue efficiently.

Sale items (if applicable)
All sale items are final sale and cannot be returned unless defective or damaged.

Gift Cards
- Gift Cards are an online voucher that is sent out via email. They are valid for 12 months from the date of purchase.
- Gift cards cannot be refunded.

Please contact katy@thejunglebody.com for any other inquiries.

DO YOU HAVE PAYPAL?

No, we only accept Paylater, Visa, Mastercard & American Express at this stage. 

WHEN DOES A GIFTCARD EXPIRE?

6 months

BUY NOW, PAY LATER WITH AFTERPAY

Buy what you want today and pay it off over four fortnightly installments.

HOW DOES IT WORK?

 

 

TO MAKE A PURCHASE USING AFTERPAY, ALL YOU NEED IS:

  1. An Australian credit card or debit card
  2. To be over 18 years of age
  3. An Australian residential address

HOW DO I USE AFTERPAY?

  1. Add items to your shopping bag and checkout as normal
  2. Select Afterpay as you payment method - you will be redirected to the Afterpay website
  3. Register or login to your Afterpay account
  4. Enter or verify your payment details then confirm your order

Please note: The funds for the first payment must be available on your nominated card at the time of checkout.

For more information about Afterpay terms and conditions, visit the Afterpay website.

 


AFTERPAY FAQS

HOW DO I RETURN AN ITEM PURCHASED WITH AFTERPAY?

You can return your Afterpay purchase for an exchange, or via post for a refund if faulty. Just make sure your return meets our Policy. 

WHAT IF I CAN’T PAY AN INSTALMENT?

If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here.

WHAT CARDS DOES AFTERPAY ACCEPT?

Afterpay currently accepts Mastercard and Visa credit and debit cards issued in Australia. Unfortunately Afterpay does not accept any prepaid cards or foreign debit/credit cards.

WHEN WILL MY FIRST PAYMENT BE CHARGED?

All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order and 6 weeks have passed since you placed that order. For online orders under $500 placed thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase. For all orders over $500, your first payment will always be deducted at the time of purchase.

WHEN WILL I GET MY ORDER?

Your Afterpay order delivery times will be the same as our standard or Express timeframes. Visit our SHIPPING PAGE for more information.

WHO DO I CONTACT IF I HAVE QUESTIONS ABOUT AFTERPAY?

For any queries about Afterpay, including payments, declined orders, or your Afterpay account, email info@afterpay.com.au.
For more information about Afterpay, visit the FAQs on their website.

IS THERE A MINIMUM ORDER VALUE FOR AFTERPAY?

Afterpay can be used for orders over $20.

CAN I BECOME AN AFFILIATE?

Kit yourself out with Jungle Body clothing before you launch so you can rep the brand. This is the best way for people to recognise the brand and also get your advertising out there for FREE on your body! Our CORE range is always available to buy which includes basic tee’s, tanks, caps, booty bands + more. Our Label Affiliate program is another way to earn money, you get a 10% discount code to give to your members (you can also use yourself) and every sale that comes from those orders gives you a 10% commission! When that commission reaches $100, it will be deposited to your bank.

 The more you rep the brand & your unique code, the more money you earn!

 Sign Up:

  • Go to www.thejunglebodylabel.com
  • Click AFFILIATE DASHBOARD at the top menu board
  • Hit register and add in all of your details, then go right ahead and log in! Note your SOCIAL MEDIA name is going to be your code
  • Click on connect your bank, this is going to then give your commission a place to go when you reach $100 which is the payout threshold
  • Time to start earning! In the referral tools, you will have your code to give out PLUS a specific link that will automatically add your code to people’s orders if they click on it!

 If you have any questions don’t hesitate to email us info@thejunglebody.com.